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Co-designing inductions

Scottish Federation of Housing Associations (SFHA), 2021
Service design: User research, co-design; graphic design; copywriting


In spring 2021, I led a project to research experiences of inductions at SFHA and consider options for improvements which could boost staff satisfaction, productivity and retention. 

Research and co-design methods used:

  • pop up research

  • open user interviews

  • gathering and reviewing artefacts

  • research wall

  • dot democracy

  • journey mapping

  • personas

  • ideation

  • prototyping

Outcomes of the first stage was a new step by step induction process implemented by the HR manager and presented to new staff through a new welcome booklet. Further recommendations were made and will be developed by the HR team.

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